Reward & Refund Policy for Platform

Last updated on 21 March 2024.

This Reward & Refund Policy (“Reward & Refund Policy”) governed by Capizal’s Terms and Conditions, and any and all capitalized terms herein shall bear the meaning as ascribed to them in the Terms and Conditions. This Refund Policy is applicable to any and all payments made towards account opening or any other Services using any mode of payment shall stand as under:

Referral Rewards Terms & Conditions:

Participants will be eligible to receive referral rewards in the form of digital gold valued at Rs. 50 for each successful referral, subject to the following conditions:

  1. The referred person must sign up using the unique referral link provided by the participant.
  2. Referral rewards will be credited to the participant's account only upon successful registration of the referred person on the platform. To qualify as a successful registration, the referred person must complete the following steps:
    1. Verify their email address.
    2. Verify their mobile number.
    3. Select either the Round Off Percentage or Round Off Amount option for the Round Off Choice feature.
  3. Participants must adhere to fair usage policies and refrain from engaging in fraudulent activities or spamming to obtain referrals.
  4. Referral rewards are non-transferable and cannot be exchanged for cash or any other form of currency.
  5. The platform reserves the right to modify or terminate the referral program at any time without prior notice.
  6. By participating in the referral program, participants agree to abide by these terms and conditions.

Refund Terms & Conditions:

  1. Important Points:

    1. Once the refund is requested against a transaction, it cannot be cancelled by the merchant.
    2. Refund request will always be credited to the account with which the transaction was done initially.
    3. Refund can be requested either for the complete transaction, or for partial transaction.
    4. Refund will be disbursed after deduction of any cashbacks or points earned.
    5. Refund shall not be initiated for customer induced errors.
  2. Initiating Refunds:

    1. Refund may be initiated through the App.
    2. All refunds, either generated through the App, or any other medium shall be initiated within a period of 3 to 21 days from the completion of the transaction on the Platform.

Please Note: The completion of the refund process shall be subject to banks and Payment Gateways.